People Skills

Part One - Communicating Situations

• Describing the situation
• Direct, specific and non-punishing

Part Two - Motivation Problems

• Difference between motivation and ability
• Solving motivation problems through consequences
• Practice at motivating with role playing

Part Three - Ability Problems

• Separating ability from motivation
• Asking for ideas
• Dealing with problems involving both ability and motivation

Part Four - Emergent Problems

• Definition of emergent problems
• How to decide if the problem can be set aside
• Complex statements
• Emotional statements
• Handling it all

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